Frequently Asked Questions (FAQ)
Below is a compilation of the usual questions our clients have. Feel free to read through each one and if you can’t find the answer you’re looking for, you may contact us thru email at email@example.com .
How do I return products purchased?
How long are returns accepted?
How quickly are returns processed?
What are the shipping charges for returned items?
How do I return defective/damaged items?
How do I return unwanted products?
How do I return incorrect shipments?
How do I get refunded?
Can I exchange my item?
What is JollyPrints’ shipping and returns policy?
Out of stock items
Placing items on Hold
Choosing brands, models and units
Arrival of new products
Providing product feedback
Viewing the product personally prior to purchasing
Unsuccessful placement of order, item now out of stock
Product authenticity at JollyPrints
Unavailability of product
How long does delivery of packages take?
Can parcels be delivered to an office address?
What if I am out when the package arrives at home?
How much is the shipping and handling fee?
How do I change shipping address after my order has been placed?
What can I do if my items haven’t arrived yet?
Do you offer international shipments?
For returns, please coordinate with our Customer Service. We do not cover the shipping charges for returns.
Upon approval, within 5-10 business days. Please coordinate with our Customer Service for more information.
We need at least 5 business days to check returns. Please coordinate with our Customer Service for more information.
We do not cover the shipping charges of valid returns. Shipping charges will depend on the shipping company that you use, the type of shipment, the size and weight.
Quality Control tries to guarantee that all merchandise is of excellent condition and quality upon leaving the warehouse. In the rare event that your order was delivered defective/damaged, you have 7 days after receiving the item(s) to return it to us. Contact Customer Service to arrange for the item to be picked up (or you may deliver the items to us for faster processing), and we will send you a replacement item as soon as we can. In case the item is out of stock, Customer Service will contact you to issue a refund or Gift Voucher.
Returns for items picked up at the JollyPrints location are not permitted. The reason being, the client has already inspected the items and found no damage before leaving our office.
We do our best to ensure that the image and description you provided us are printed accurately. Upon validation from Quality Control, if your items are found to be different (lacking or otherwise) from the description you gave us, you will be issued a refund or Gift Voucher.
We will accept returns within 7 days of receipt of the order (unless stated otherwise in the product description), provided the item(s) are returned UNUSED in their original packaging with a completed Return Form.
Email our Customer Service at firstname.lastname@example.org.
You will be refunded in the form of gift vouchers, wherein you can use the vouchers on your next order.
We do not exchange items with a different product. We may replace damaged items with items of similar design/print. Please contact Customer Service for more information.
We do our best to maintain a stock level that matches expected demand; highly popular merchandise will run out of stock quickly than most. JollyPrints updates the store as soon as a new item has arrived. You can contact our customer service department to convey your request by emailing us at email@example.com.
Sorry, we do not offer this option.
We always quote the best brands and quality products to our clients. You can ask for assistance by emailing us at firstname.lastname@example.org.
We are continuously updating our product range as new brands, models, units, etc. are released and as we stock new brands.
We are always looking forward to hearing feedbacks about our products. You can send your feedback to us via email at email@example.com.
We currently do not have this service.
We try to maintain a stock level that matches expected demand; highly popular items will run out of stock very quickly. Another customer may have beaten you to it. Sorry.
Anything and everything you purchase with us is guaranteed authentic.
There will be items on the site that we will not have stock because of strong demand. We will do our best to find the items for you. In the meantime, let us know of the merchandises you are interested in by emailing us at firstname.lastname@example.org .
We take customer service satisfaction to a whole new level. We extend beyond the usual customer service experience. We will get in touch with you even on the wee hours of the night!
Sorry that you feel that way. At the bottom of any email sent to you by JollyPrints, you will find an ‘Unsubscribe to Newsletter’ button. By clicking this button, you will be unsubscribed to future JollyPrints communications. Do let us know how we can improve the way we communicate with you so that you can continue to enjoy our newsletters and learn about our great offers.
Please contact Customer Support at email@example.com .
JollyPrints.com is a stress-free and user-friendly portal that offers unparalleled accessibility and ease of choosing products when it comes to customized printing. Just give us all the details and we’ll get back to you with our best offer.
Bank Deposit (over the counter)
- Banco De Oro (BDO)
**For over the counter bank deposits paid in check, please allow additional 3 business days for check clearance before item(s) will be shipped**
**Bank details will be sent to you once the order is placed.**
All pricing is in Philippine Peso.
All quoted price are inclusive of Tax.
JollyPrints is a store specialising in everything printed and customised. We do screen printing, embroidery, heat transfer on a variety of merchandise. From shirts, hoodies, jackets, caps, bags, mugs, towels, ID laces, baller IDs and so much more!
JollyPrints is a 100% Filipino owned company.
Our website features the best names in colored apparel, bed and bath and other consumer goods. Basically, anything and everything under the sun!
Check back frequently for the latest merchandise as we are continuously growing our range.
If you made an order to Metro Manila, your product will be delivered in 2 to 3 business days after the order has been processed. Orders take anywhere between 3 to 7 business days for delivery outside of Metro Manila.
Your order will be delivered either by the company messenger or the local courier company. We will advise you.
Use the tracking ID sent to you (for orders delivered via local courier) in the confirmation email to track the movement of your order. Upon delivery of the product, before signing the delivery receipt, you agree to inspect the product for any faults, defects or damage. Please keep the receipt of the delivered product as a precaution.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact our Customer Service team at firstname.lastname@example.org.
Yes, however, we cannot guarantee the exact time your order will arrive. Please make sure that someone is available to receive your order anytime of the day.
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person. You can also email us at email@example.com immediately after purchasing to inform us of the situation. The third party should present a valid ID along with the letter of authorization from you.
We have a flat shipping fee of Php 300 within Metro Manila. For deliveries outside of Metro Manila, shipping charges will depend on the quantity and type of product you have ordered.
Your shipping address can be changed as long as your order has not left the warehouse. To make further changes, you can email us at firstname.lastname@example.org and we will be happy to assist you.
Email us at email@example.com for assistance if the item(s) you ordered has not arrived after the time indicated in our delivery timetable. You can also track the status of your order by using the tracking ID on the confirmation e-mail that was sent to you after a confirmed purchase.
JollyPrints.com currently accommodates customers in the Philippines only. For customers in other countries, please check out our JollyPrints partner sites.